Irish Music Rights Organisation CLG
Job Vacancy – Royalty Account Manager
Department: Distribution/Operations
Job Title: Royalty Account Manager
Salary: On Request
About IMRO
IMRO administers the performing right in copyright music on behalf of its members (songwriters, composers and music publishers) and on behalf of members of the international overseas societies that are affiliated to it. IMRO’s function is to collect and distribute royalties arising from the public performance of copyright works.
IMRO’s Distribution and Operations Team manages the efficient distribution of royalties, overseeing repertoire and providing market leading member services including the resolution of any member queries which may arise.
Who are we looking for?
We are currently recruiting for a full time Royalty Account Manager to join our Operations Team. The successful candidate will work across a member client list, ensuring support is provided across all day-to-day distribution activities, with the support of a Royalty Tracking team. The key goal is to deliver reactive and proactive support for member clients, ensuring enhanced membership satisfaction levels and retention.
This is a senior level role, ideal for someone who has strong client relationship experience in the business aspects of the music industry.
The candidate will be required to have strong communication skills, proven experience in a royalty tracking environment and thrive in a fast-paced setting.
The Role
- Develop, manage and maintain strong member client relationships.
- Direct the Royalty Tracking team regarding the administrative tasks involved in member account management, including actively managing, objective setting, and administering HR tasks for the team
- Assist with the development of processes to manage a growing number of member clients whilst maintaining a high touch responsive level of service with a personal feel.
- Guiding members through any documents or procedures that require completion in relation to their membership.
- Establishing and maintaining processes with members to ensure catalogue is ingested, maintained and distributed correctly.
- Creating and delivering bespoke reports to assist members in their royalty tracking exercises
- Interrogating royalty data file formats for research and revenue generation purposes, including claims files.
- Contacting members in a proactive manner to ensure that their international/ live / broadcast / online performances are tracked accurately and to work closely with the international colleagues to increase overseas income.
- Resolving queries which may arise from member distributions.
Competencies and Qualities
- Proven experience with royalty accounting, income tracking or, similar areas within Music industry
- Excellent verbal and written communication skills
- Strong experience in client account management
- Solid experience in building and maintaining relationships
- Experience in people management is preferred
- An analytical mindset and exceptional attention to detail
- Advanced proficiency with Microsoft Excel (Power BI is a plus)
- Highly pro-active and thrive working autonomously
Compensation Package
- Competitive salary
- Performance Related Bonus
- Private Health Insurance through VHI
- Holiday 25 days per annum,10 public holidays plus Good Friday and company day
- Pension – employer contribution after 12months
- EAP (Employee Assistance Programme) through VHI
- Hybrid working pattern – 3 days in the office, Monday is our core day
- Flexible working hours with half-hour earlier finish on Fridays
- Culture Team who organises social and wellbeing events throughout the year
- Fruit delivered to the office twice a week
- Taxsaver Tickets
- Bike to Work Scheme
- Full Training provided on systems and processes
- City Centre location – close to public transport links – dart, train, luas and numerus bus network
Commitment to Equity, Diversity and Inclusion
IMRO is committed to building and sustaining a diverse and inclusive work environment. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, education, and professional and life experience. Our differences make us a better team – we make better decisions, drive innovation, and deliver better business results.
Application
Please send a CV and covering letter outlining how you meet the criteria for the role to hr@imro.ie
Deadline for applications is 5.00pm on Thursday 25th July 2024
