Role: Digital Supply Coordinator, [Integral]
Reporting to: Repertoire Operations Manager, [Integral]
Location: London.
What we do
[Integral] is the music distribution and services division of [PIAS]. [Integral] champions and supports the best independent music in the world across our unrivalled international network. Established in 1982, the [PIAS] group operates across 16 offices around the globe to develop, build and leverage on local partnerships to increase exposure and routes to market for the repertoire, labels, and artists we work alongside.
Our Mission
- To be at the very heart of the independent music ecosystem
- To relentlessly and passionately discover, promote, market, sell and distribute the music of independent labels and artists.
- To spread awareness of the music we champion with passion, integrity and care. To help it encounter audiences and build success.
- To strive to deliver value to our repertoire and customer partners and continuously challenge ourselves to improve.
What you’ll be doing
- Be the first point of contact for DSP Ops teams for all queries regarding [Integral] releases
- Checking all new releases are delivered correctly and ‘go live’ on their release dates across all Digital Service Providers.
- Dealing with content relocation requests on key platforms
- Communicating with DSPs, labels and internal departments on a day-to-day basis.
- Work with DSP teams to ensure that content is optimised
- Ensuring that timed releases are correctly set up in systems.
- Oversee the set up and testing of new DSP feeds to ensure that they are working correctly prior to going live.
- Circulating the new release schedule as required to external partners.
- Attend weekly scheduling meetingsto discuss upcoming submissions and identify any potential issues and provide insight and guidance.
- Keep the Repertoire Operations Manager informed of key issues and escalate where necessary.
- Supporting the Repertoire Ingestion Coordinator with new release approvals in the Repertoire Management System as required.
Skills, Experience and Personal attributes
- Minimum 1-2 years’ experience in a digital production related role.
- Confident communicator with enthusiastic can-do attitude
- Strong understanding of Digital Service Provider metadata style guides and delivery requirements.
- Keen attention to detail and results driven.
- Experience of working with DSP Content Management Systems.
- Superb customer service skills and strong sense of urgency with the ability to navigate issues and find resolutions.
- The ability to work as part of a close-knit team in a high-pressure environment and support colleagues
- Ability to pick up new systems and processes quickly.
- Advanced Excel proficiency.
- An understanding of DDEX XML a bonus
- Proactive in seeking improvement to processes
[PIAS] and [Integral] are an equal opportunities employer. We embrace diversity in all its forms and are committed to a working environment where no one will be treated less favourably on grounds of their sex, race, disability, sexual orientation, religion, belief or age.
