Operations Assistant
Kingston upon Hull
Job type: Permanent, Full-time
Full job description
Did you know that the world’s largest independent digital distribution partner for indie electronic music labels is based right here in Hull?
Established 15 years go, at LabelWorx we have been working with music labels and international artists to put their music in front of the right audience on time, every time.
From acts such as Little Boots to Gene Farris, our passion for music is in everything we do.
We now have two exciting opportunities based out of our Humber Street office for two exceptional individuals who are as passionate about music as we are.
We don’t just work with labels – our innovative solutions have helped countless artists bring projects, releases and ideas to life.
Want to be part of it?
Due to continued growth, we are seeking a Distribution Operations Assistant based in Hull. Reporting to the Senior Operations & Content Manager, you will play a key role in ensuring operational efficiency across all aspects of our business, with a particular focus on Distribution.
Engaging in customer support, from managing inquiries, assisting with label onboarding, and handling various administrative tasks up to release distribution. You’ll help our customers from first contact to the finishing touches. You will have a strong passion for the Dance music industry, excellent organisational skills with the ability to work independently.
Duties
- Day to day support for LabelWorx roster of record labels
- Managing customer service queries via telephone
- Assisting with the management of label onboardings
- Data entry for contracts, Licensor details, metadata, etc
- General administration and managing the daily logistics of release distribution
- Supporting & training labels in their use of the LabelWorx system (LMS)
- Developing and maintaining relationships with key LabelWorx clients
- Checking releases for compliance with DSP delivery guidelines
- Assisting with sales data processing
- Selecting tracks for our in-house compilation labels
- Reviewing new label applications & advising new labels on the set up process
The ideal candidate
- Interested in the Dance music industry, digital platforms and new technologies
- Organised with excellent attention to detail
- Professional outlook: drive to deliver to brand guidelines without supervision
- Socially Aware: You will be in tune with dance music culture with the ability to identify and capitalize on upcoming trends
Knowledge and experience:
- Zendesk & Google Hangouts (Desirable)
- Competent in using MS Office & G Suite. A focus on Excel would be advantageous.
- Experience using project management and sales tools eg: Asana (Desirable)
What we offer:
- Salary up to £28,000 depending on experience
- 21 days plus Bank holidays (Pro Rata for part time)
- Voucher Schemes eg: Cycle to Work, Tech for Work etc.
- Annual leave rewards for length of service
- Annual pay reviews and performance-based discretionary bonuses
- Never work your birthday- a paid day off if your birthday lands on your working day
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Additional pay:
- Performance bonus
Benefits:
- Company pension
- Cycle to work scheme
Application question(s):
- We would love to know more about your passion for music. Working in the industry, we are passionate about music, particularly house and dance music. Please tell us about your favourite DJ’s, artists
Experience:
- Music industry: 1 year (preferred)
Location:
- Hull (preferred)
Work Location: In person
