Title: US Direct Account Coordinator
Status: Full-time
Hours: 40/week, Monday – Friday, 9am-6pm
Location: Bloomington, IN, Brooklyn, NY, or Chicago, IL
Reports to: US Direct Sales & Account Manager
Company Summary
Secretly Distribution is a curated distribution powerhouse, renowned for its global presence and unwavering commitment to serving premier independent labels and artists worldwide. Established with headquarters in Bloomington, IN, our influence extends across major cultural hubs with offices strategically located in Brooklyn, Chicago, London, and Los Angeles, complemented by a dynamic team spanning Paris, Berlin, Amsterdam, and beyond.
At Secretly Distribution we pride ourselves on our relentless dedication to artistry. Our ethos is rooted in transparency, creativity and unparalleled expertise – striving tirelessly each day to provide support to the diverse array of talent within our expansive network. With a passion and commitment to our partners, we continuously elevate the landscape of independent music distribution, setting new standards of success and innovation within the industry.
Position Summary
Secretly Distribution seeks a full time US Direct Account Coordinator rep to oversee a portion of our US physical indie account base. This role will be at the forefront of our US retailer and distributor partnerships with a strong focus on order fulfillment and customer service.
They will work with our genre-spanning distributed label base to help shape sales expectations as well as to provide reporting and feedback throughout a campaign. As a point of contact to hundreds of indie accounts, this role will encompass all aspects of account coordination from product solicitation, orders, b2b assistance, and more.
Responsibilities
- Provide direct support to assigned US wholesale and retail accounts in regard to orders, product questions, returns/damages, and b2b assistance
- Build and foster relations related to our assigned account base
- Monitor and communicate expectation and campaign results for your accounts to labels
- Create and maintain frequent newsletter solicitations to Retail & US Domestic accounts
- Engage with labels and internal team to set sales expectations for new releases
- Drive improvements for Retail B2B that increase efficiency across account base
The Ideal Candidate Demonstrates
- Strong communication and writing skills, ability to respond to inquiries and requests promptly
- Strong interpersonal skills, able to build authentic relationships easily
- Self-motivated and goal-driven
- Ability to set priorities, multitask, meet deadlines, and interact with a large team
- Passionate about indie retail and a familiarity with Secretly Distribution labels a plus
- Previous office, customer service and/or shipping & receiving experience a plus
- Familiarity with Slack, Asana, Microsoft a plus
SG Services, Inc. Benefits
- Paid holidays including end of the year closure
- Paid Time Off policy
- 401K with corporate matching
- 12 weeks for parental leave after birth or adoption paid at 100% of salary
- Volunteer Hours Matching Policy
- Employee Assistance Program
- Medical Health insurance
New York Salary: $55,250
Chicago Salary: $46,750
All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, age, race, creed, color, religion, sex, marital status, affectional or sexual orientation, gender identity or expression, ancestry, nationality, or national origin.
