About SoundExchange
Since forming in 2003, we have established ourselves as the premier music tech organization with a mission of building a fairer, simpler, and creator‐focused industry. Through a combination of proprietary solutions, emphasis on data, and advocacy efforts, SoundExchange works with 3,600+ digital service providers to collect and distribute digital performance royalties – more than $10 billion – on behalf of over 650,000 creators and rights owners.
Title: Director, Operations Management
Department: Operations
Job Location: Washington, DC
Reports To: SVP, Operations
Supervisory Role: Yes
FLSA Status: Exempt
Position Summary
The Director, Operations Management is responsible for overseeing and optimizing business processes and mapping for SoundExchange’s operational workflows, related data governance and providing project oversight of key operational and new business initiatives. This role will be responsible for the end-to-end coordination of key operational projects, collaborating with business owners as applicable in identifying and enumerating SoundExchange’s business requirements and objectives addressed by these initiatives, developing supporting documentation, operations strategic planning, compiling, and communicating requirements, and ensuring that the project objectives are being met through all stages of development.
You will work with stakeholders from other participating departments and/or organizations and SX leadership to ensure that progress is made in a timely and efficient fashion and provide reporting on performance metrics to stakeholders and management on project progress, milestones, risks, and opportunities as appropriate. This role will coordinate the operational roll out and implementation of new business initiatives across the organization and mapping out the operational aspects of new business opportunities.
This person will work closely with each of SoundExchange’s departments to identify areas of need related to business processes and operational projects, defining business requirements, and developing strategies and processes to achieve the Company’s goals. This position reports to the SVP, Operations and is a key role for an individual with a proven track record of operational excellence.
Essential Functions
- Develop and implement comprehensive strategic initiatives to enhance operational efficiencies and effectiveness for SoundExchange
- Identify and document business requirements for key operational projects
- Support development and manage the end of end implementation of new business development initiatives
- Analyze existing operational processes and identify areas for improvement
- Act as Business Owner of SoundExchange’s Music Data Exchange portal
- Manage BPM and workflows in support of SoundExchange operations
- Provide visibility and reporting on project progress to company stakeholders and management
- Perform other duties as assigned
Required Knowledge, Skills, Abilities (KSAs):
- Proven experience in a senior operations management role with a track record of success in process optimization and team leadership.
- Proven experience working across organizations with multiple stakeholders.
- Strong leadership and team building capabilities.
- Strategic thinking and planning.
- Proven experience working with Agile methodology.
- Will have a keen understanding of business processes, rights management, and repertoire metadata.
- Exceptional technical and data analysis skills.
- Excellent communication and presentation skills, both written and verbal, with proficiency in PowerPoint.
- Proficiency in Microsoft Office Suite
- Highly organized, detail oriented, strong work ethic and team player.
- Able to solve problems and work through conflicts.
Required Education, Certifications/ Licenses, Related Experience:
- 7-10 years of professional experience, preferably with a background in operations management, BPM, data governance
- 5 plus years music industry experience, including Publishing
- Six Sigma and/or BPM certification a plus
- BA or BS degree
ADA Specifications
- This position requires the ability to remain in a stationary position (standing and/or seated) more than half the time
- The person in this position may need to move about the corporate office(s) less than half the time
- The person in this position must be able to maneuver (lift, move, carry, slide, etc.) less than 15 lbs.
- This position operates machinery and/or equipment that requires the constant use of hands/fingers/wrists (ex: typing) all of the time
- This position requires the ability to spend all of the time viewing computer monitors
Travel Requirements
- This position requires overnight domestic travel less than 25% of the time
- This position requires overnight international travel less than 25% of the time
- Anticipated travel will be by car, air, and/or train
Pay Range: $134,000 – $170,000
Note:
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
DEI Statement
At SoundExchange, we empower creators and help share the future of music. One way we do this is by respecting our team members’ diverse voices, varied perspectives, and distinct backgrounds. We are intentional in creating an inclusive culture where we recognize that equity is greater than equality and all employees have the opportunities and support needed to thrive. We strive to create teams that reflect the music community we serve – every individual’s unique attributes and abilities are valued and are part of how we innovate, create, and deliver experiences to the creators we champion.
Accommodations:
SoundExchange is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the SoundExchange Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you need an accommodation, please email jobs@soundexchange.com
